Draft 2–3 sendable refund or complaint response paths from your real policy—without inventing refunds, timelines, or legal admissions.

Top picks

Protocol

1. 1

   Step 1 of 5

   Paste policy + complaint facts (5 min).

   Your published refund/return/cancellation policy (or internal decision rules), order/service facts you can share, what the customer asked for, and which paths you are willing to consider (e.g. full / partial store credit / decline with care). Do not paste full card numbers or government IDs. This recipe is the decisioned response: 2–3 full paths for one real complaint, each matching policy you pasted.

2. 2

   Step 2 of 5

   Lock policy-only rules.

   Paste the rules first so the model cannot invent eligibility, amounts, or goodwill credits.

   Copy-paste prompt

   Copy rules

   Help me draft 2–3 SENDABLE response options for a customer refund/complaint.
   Hard rules:
   - Use ONLY my policy and case facts. Do not invent refund eligibility, amounts, timelines, shipping labels, or goodwill credits.
   - Each option must state clearly what I am offering from my policy (or declining) and the next step.
   - No legal admissions of wrongdoing; no insults; no blaming the customer.
   - Label options (e.g. Path A Full refund / Path B Partial / Path C Decline with care) and note which policy clause each path relies on—or [NEED FACT] if the clause is missing.
   - Not legal advice. I choose and send.
   Confirm in one sentence, then wait for my pack.

3. 3

   Step 3 of 5

   Fill pack (step 3a) and generate (step 3b).

   Paste policy and case facts, then send the generate command.

   Paste pack

   Copy fact pack

   MY POLICY (paste):
   [ ]
   CASE FACTS (order/service date, product/service, issue as customer stated, what I verified):
   [ ]
   WHAT CUSTOMER ASKED FOR: [ ]
   PATHS I AM WILLING TO CONSIDER: [e.g. full refund / partial refund $X I set / store credit / remake / decline]
   AMOUNTS I AUTHORIZE IF APPLICABLE: [or NEED FACT]
   CHANNEL: [email / chat / ticket]
   VOICE: [warm / plain / formal]

   After you send the filled pack, copy the Generate command in the next box and paste it into the SAME chat so the AI runs the decision tree / produces the output.

   Generate command — copy and send this next (same chat)

   Copy generate command

   Draft 2–3 full sendable paths now. For each: subject (if email), body, policy basis, and a 3-bullet “verify before send” checklist. Mark [NEED FACT]. Do not invent policy.

4. 4

   Step 4 of 5

   Second-model check (5 min).

   In the other tool, paste the options plus your policy:

   Second-model check

   Copy second-model check

   Here are refund/complaint response options from another assistant plus my policy.
   Find: (1) offers not allowed by my policy, (2) invented amounts/timelines, (3) hostile or defensive tone, (4) missing next steps.
   Return only corrections. Not legal advice.

5. 5

   Step 5 of 5

   Human choose and send.

   Pick one path. Process the refund in your commerce/finance system yourself—do not treat the chat draft as approval.

When not to

• Do not invent a more generous policy than you published or can honor.
• Chargebacks, regulated industries, or counsel-instructed matters—follow those processes.
• Do not paste payment card PANs, CVVs, or government IDs into consumer AI tools.
• Skip if you have no policy and no authorized amounts yet—decide those first.